Aura OS is NDIS compliance software for Australian SIL providers. Audit evidence in sixty seconds. Twelve Commission-aligned policy templates. Registered or unregistered — one app, both billing paths. $49/month flat, no per-user fees.
NDIS compliance software is a category of operational tools built for Australian disability service providers — predominantly Supported Independent Living (SIL) providers — to keep their day-to-day work auditable against the NDIS Practice Standards. The category exists because the Commission's audit process tests four overlapping capabilities, and providers who try to cobble those capabilities together from generic tools (a roster app, a Word folder of policies, an incident-report PDF, a separate spreadsheet of worker clearances) almost always lose evidence in the seams.
Done well, NDIS compliance software covers four jobs at once. Audit evidence — for any participant, any date, any Practice Standard, the system can produce shifts, notes, incidents, medications, supervision records and policy versions in minutes. Policy management — Commission-aligned templates that providers brand, edit, and review on a tracked cadence. Incident management — a five-step workflow with reportable-event flags, restrictive-practices register, and Commission notification timelines built in. Workforce compliance — worker screening currency, training register, supervision cadence, Fair Work shift-pattern checks.
SIL providers specifically need a compliance-first tool rather than a rostering-first one because the audit conversation isn't "show me the roster". It's "show me the day". Rostering tools that bolt compliance on as a Module 4 of 12 lose the thread — every feature ends up routed through scheduling, and the audit-evidence shape doesn't cleanly fall out. A tool that's compliance-first with rostering as one of eight modules behaves the other way around: every shift, note, medication, incident, training event lives inside the same evidence chain by default.
Most NDIS compliance software comparisons get lost in feature checklists with three hundred items. Here are the five differences operators actually feel inside three months of using the tool.
$49/month flat versus a per-user model that charges $10–$20 per worker per month. At ten workers a per-user tool runs $1,800/year; Aura OS Pro runs $588/year — a $1,212 saving that compounds as you scale. Flat pricing means hiring doesn't tax your software bill.
The Commission asks "show me what happened with [participant] on [date] under [Practice Standard]." Aura OS produces the full evidence pack — shifts, notes, incidents, handovers, policies as of that date, supervision records ±90 days — in sixty seconds, branded PDF, ready to email. Not "we can pull it together by Friday."
Twelve policy templates aligned with the new SIL-specific Practice Standard. MAR with S4/S8 witness capture. Restrictive-practices register with the seven-day reporting window built in. Behaviour-support-plan triggers on the daily Handover screen. Built for the audit conversation operators actually have, not generic disability services.
Plan-manager invoice PDFs for unregistered providers, PACE CSV export for registered ones — both ship as first-class features. Operators deciding whether to register by 1 July 2026 don't need to commit to one path before they pick a tool. The same Aura OS account supports either.
Supabase Sydney for the database, Cloudflare R2 APAC for files, Railway Singapore for the API with a 95-millisecond round-trip. No data routes through US regions. The Commission's data-handling expectations under the new framework are easier to meet when residency isn't a footnote.
Three commercial categories show up when SIL operators evaluate compliance software. Aura OS sits in a fourth — compliance-first, flat-priced, sized for SIL specifically rather than the broader disability sector.
Long-established platforms targeting larger registered providers. Strong feature breadth. Implementation costs and licensing structure typically place them at $20,000–$50,000/year for mid-sized SIL providers (industry estimate; vendors don't publish prices). Best fit for providers above 20 houses with dedicated quality teams.
Rostering-first platforms that have added compliance modules over time. Per-user pricing taxes growth and creates a "do we add this worker to the tool?" decision every hire. See how Aura OS compares to per-user tools for the public-pricing maths at five, ten, twenty and forty workers.
Compliance is the primary frame. Eight modules tied to the six audit pillars. Flat $49/month covers any number of workers, participants and houses. Built for sole operators through to mid-sized providers running up to a couple of dozen houses. Above that, the enterprise category fits better.
Two plans. Both useful on their own. Free covers a single SIL house with every audit-pass-critical feature included. Pro at $49/month covers everything past those limits, plus the billing integrations.
Full feature breakdown, BECS Direct Debit option and the seven-day money-back guarantee live on the pricing page.
The audit conversation has a shape. The Commission asks for a date, a participant and a Practice Standard. Then they wait. The operator who finds the answer in under sixty seconds is the operator who passes — not because the speed itself impresses anyone, but because that speed is only possible when the underlying evidence chain is already intact.
Sixty seconds, end to end. Branded PDF, presigned link to your auditor's inbox, evidence dated as of the day in question.
Aura OS doesn't make audits painless. It makes the first ten minutes painless. The rest of the audit is conversation — about decisions you made, training your workers received, incidents you closed. The conversation goes better when the auditor isn't watching you scroll through three filing systems while they wait. See the Audit Evidence engine in detail on the for-providers page, including the email-to-auditor flow and the per-pillar drill-down on the dashboard.
What that line means in practice: every feature in Aura OS started as a question from a SIL operator. The flat-pricing model came from operators repeatedly asking "why does my software bill go up when I hire?" The Webster pack OCR shipped because five operators in three months said the same thing about manual MAR setup. The Handover screen replaced a clipboard, a whiteboard and a text thread because that's what house managers actually used.
The reverse pattern is the more common one in this category — features designed by product teams who've never run an evening shift, then sold by sales teams who've never sat across from a Commission auditor. The audit framework changes every time the regulator updates Practice Standards, so the vendor's job is to keep the tool aligned with what auditors actually ask. That alignment only happens when the people building the tool talk to the people facing the audits, every week, not at quarterly user-research interviews.
Founder Richard Patriquin speaks with SIL operators every day. Reply-to on every email is richard@clearlinehealth.com.au.
Mandatory registration from 1 July 2026 for SIL providers — the software isn't required, but the audit-evidence and policy-management capabilities it provides are. The Commission will ask for a date, a participant and a Practice Standard, and expect evidence in minutes, not hours. Most operators will find that bar very hard to meet without dedicated software.
Yes — plan-manager invoice PDFs ship as a first-class feature alongside the registered-provider PACE CSV. Some SIL operators will stay unregistered and pivot to non-SIL services after 1 July 2026; Aura OS supports that path without making you change tools. The decision-framework discussion is laid out in the register-or-stay-unregistered post.
Aura OS produces the PACE-compliant CSV export; you upload it through myplace. Direct API integration is on the roadmap pending NDIA Developer Portal certification, and we'll ship it the day approval lands. The PACE CSV format breakdown walks through the 16-column format Aura OS produces.
Short answer — compliance is the primary frame, not rostering or billing. Long answer is on the dedicated /vs-shiftcare/ comparison page, with public pricing maths at five, ten, twenty and forty workers. A Brevity comparison page ships next.
Yes. Free covers one SIL house end-to-end — up to 5 workers and 5 participants — with every audit-pass-critical feature included. Pro at $49/month flat is for anyone past those limits, plus the billing integrations and unlimited scale.
Australian residency. Supabase Sydney for the database, Cloudflare R2 APAC for files. The API runs on Railway Singapore with about a 95 ms round-trip to Sydney. No data routes through US regions. Cross-tenant exchanges via Connect stay on the same residency footprint.
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