NDIS Compliance Software & Platform — Built for SIL Operators, Free to Start.
Aura OS is NDIS compliance software for Australian SIL providers, and it's part of a connected NDIS compliance platform. Audit-ready evidence in sixty seconds. 35 Commission-aligned policy templates. Registered or unregistered — one app, both billing paths. Hosted in Sydney, with data stored and processed in Australia. Free for your first two participants, then simple bands as you grow — no per-user fees. And it doesn't work alone: Clearline Connect links the family, the coordinator and the OT around each participant, so the evidence an auditor asks for is the record the whole care team already works on. That's why providers move to a connected platform — see why providers move to a connected platform.
What is NDIS compliance software?
NDIS compliance software is a category of operational tools built for Australian disability service providers — predominantly Supported Independent Living (SIL) providers — to keep their day-to-day work auditable against the NDIS Practice Standards. The category exists because the Commission's audit process tests four overlapping capabilities, and providers who try to cobble those capabilities together from generic tools (a roster app, a Word folder of policies, an incident-report PDF, a separate spreadsheet of worker clearances) almost always lose evidence in the seams. The strongest answer is an NDIS compliance platform, where the apps the whole care team uses share one record rather than four point tools that don't talk to each other.
Done well, NDIS compliance software covers four jobs at once. Audit evidence — for any participant, any date, any Practice Standard, the system can produce shifts, notes, incidents, medications, supervision records and policy versions in minutes. Policy management — Commission-aligned templates that providers brand, edit, and review on a tracked cadence. Incident management — a five-step workflow with reportable-event flags, restrictive-practices register, and Commission notification timelines built in. Workforce compliance — worker screening currency, training register, supervision cadence, Fair Work shift-pattern checks.
SIL providers specifically need a compliance-first tool rather than a rostering-first one because the audit conversation isn't "show me the roster". It's "show me the day". Rostering tools that bolt compliance on as a Module 4 of 12 lose the thread — every feature ends up routed through scheduling, and the audit-evidence shape doesn't cleanly fall out. A tool that's compliance-first with rostering as one of eight modules behaves the other way around: every shift, note, medication, incident, training event lives inside the same evidence chain by default.
The five things that actually matter
Most NDIS compliance software comparisons get lost in feature checklists with three hundred items. Here are the five differences operators actually feel inside three months of using the tool.
Priced by participants, not per-worker
Aura is free for your first two participants, then steps through simple bands — $290/month for 3–10 participants, $690 for 11–30, $1,200 for 31–60 (AUD, ex GST). Hire your fifth support worker or your fiftieth and the bill doesn't move; it tracks the participants you support, not your headcount. Per-user tools charge $10–$20 per worker per month, so hiring taxes your software bill.
Audit-evidence speed
The Commission asks "show me what happened with [participant] on [date] under [Practice Standard]." Aura OS produces the full evidence pack — shifts, notes, incidents, handovers, policies as of that date, supervision records ±90 days — in sixty seconds, branded PDF, ready to email. Not "we can pull it together by Friday."
SIL specificity
35 policy templates aligned with the 2025 Core Module and the new SIL-specific Practice Standards. MAR with S4/S8 witness capture. Restrictive-practices register with the seven-day reporting window built in. Behaviour-support-plan triggers on the daily Handover screen. Built for the audit conversation operators actually have, not generic disability services.
Both billing paths
Plan-manager invoice PDFs for unregistered providers, PACE CSV export for registered ones — both ship as first-class features. Operators deciding whether to register by 1 July 2026 don't need to commit to one path before they pick a tool. The same Aura OS account supports either.
Australian data residency
Supabase Sydney for the database, Cloudflare R2 APAC for files, Fly Sydney for the API. Customer data is stored and processed in Australia; the few US sub-processors we use (error reporting, payments, AI) are named in our privacy policy. The Commission's data-handling expectations under the new framework are easier to meet when residency isn't a footnote.
How Aura OS compares
Three commercial categories show up when SIL operators evaluate compliance software. Aura OS sits in a fourth — compliance-first, free to start, priced by participants, sized for SIL specifically rather than the broader disability sector.
01 — Enterprise incumbents
Long-established platforms targeting larger registered providers. Strong feature breadth. Implementation costs and licensing structure typically place them at $20,000–$50,000/year for mid-sized SIL providers (industry estimate; vendors don't publish prices). Best fit for providers above 20 houses with dedicated quality teams.
02 — Per-user workforce tools
Rostering-first platforms that have added compliance modules over time. Per-user pricing taxes growth and creates a "do we add this worker to the tool?" decision every hire.
03 — Compliance-first, free to start
Compliance is the primary frame. Eight modules tied to the six audit pillars. Free for your first two participants, then priced by participants ($290/$690/$1,200) — never per-worker, never per-house. Built for sole operators through to mid-sized providers running up to a couple of dozen houses. Above that, the enterprise category fits better.
Pricing summary
One simple ladder. Aura is free for your first two participants — every audit-pass-critical feature included, unlimited workers and houses, no card, no time limit. Above two participants it grows in simple bands, and the paid bands add your logo and ABN on the documents plus the billing integrations. No per-user fees, ever; free migration, always.
Sole operator
- Free for your first two participants
- Unlimited workers and houses
- Commission audit PDF
- 35 branded policy PDFs
- MAR, handover, geo-attested check-in
- Fair Work shift-pattern warnings
More than two participants
- Everything in Free, unlimited workers + houses
- Plan-manager invoice PDFs + PACE CSV
- Xero integration
- Cross-tenant Connect messaging
- Audit Evidence email-to-auditor
- Optional Intelligence add-on from +$200/mo
All prices AUD, ex GST. Full feature breakdown, the annual-prepay option (pay 10, get 12), BECS Direct Debit and the seven-day money-back guarantee live on the pricing page.
The 60-second audit test
The audit conversation has a shape. The Commission asks for a date, a participant and a Practice Standard. Then they wait. The operator who finds the answer in under sixty seconds is the operator who passes — not because the speed itself impresses anyone, but because that speed is only possible when the underlying evidence chain is already intact.
Sixty seconds, end to end. Branded PDF, presigned link to your auditor's inbox, evidence dated as of the day in question.
Aura OS doesn't make audits painless. It makes the first ten minutes painless. The rest of the audit is conversation — about decisions you made, training your workers received, incidents you closed. The conversation goes better when the auditor isn't watching you scroll through three filing systems while they wait. See the Audit Evidence engine in detail on the for-providers page, including the email-to-auditor flow and the per-pillar drill-down on the dashboard.
No dark patterns. No boardroom feature wishlists.
What that line means in practice: every feature in Aura OS started as a question from a SIL operator. The participant-based pricing came from operators repeatedly asking "why does my software bill go up when I hire?" The Webster pack OCR shipped because five operators in three months said the same thing about manual MAR setup. The Handover screen replaced a clipboard, a whiteboard and a text thread because that's what house managers actually used.
The reverse pattern is the more common one in this category — features designed by product teams who've never run an evening shift, then sold by sales teams who've never sat across from a Commission auditor. The audit framework changes every time the regulator updates Practice Standards, so the vendor's job is to keep the tool aligned with what auditors actually ask. That alignment only happens when the people building the tool talk to the people facing the audits, every week, not at quarterly user-research interviews.
Founder Richard Patriquin speaks with SIL operators every day. Reply-to on every email is richard@clearlinehealth.com.au.
Questions
Mandatory registration from 1 July 2026 for SIL providers — the software isn't required, but the audit-evidence and policy-management capabilities it provides are. The Commission will ask for a date, a participant and a Practice Standard, and expect evidence in minutes, not hours. Most operators will find that bar very hard to meet without dedicated software.
The best NDIS compliance software for a SIL provider is the one built around the audit conversation, not bolted onto a roster. Aura OS is a connected NDIS compliance platform: four apps — Aura OS, Pilot, Compass and Scrive — working around one participant, audit-ready evidence in sixty seconds, hosted in Sydney with data stored and processed in Australia, and free to start for your first two participants. AI handles the admin, humans approve anything it drafts. See why providers move to a connected platform.
It's a connected NDIS compliance platform, not a single point tool. Aura OS is the compliance software a SIL provider runs day to day, and Clearline Connect links the provider, the support coordinator, the family and the OT around the same participant. The evidence an auditor asks for is the record the whole care team already works on, so compliance falls out of the way everyone works rather than being a separate task.
Clearline is built for SIL providers and the teams around each participant, not as consultant software. If you're an NDIS consultant helping a provider get audit-ready, you and your client can work in the same connected platform, since the policy templates, audit-evidence engine and six-pillar score live where the provider operates. We don't publish consultant testimonials we don't have; we're a pre-revenue Australian product and we keep our claims honest.
Yes — plan-manager invoice PDFs ship as a first-class feature alongside the registered-provider PACE CSV. Some SIL operators will stay unregistered and pivot to non-SIL services after 1 July 2026; Aura OS supports that path without making you change tools. The decision-framework discussion is laid out in the register-or-stay-unregistered post.
Aura OS produces the PACE-compliant CSV export; you upload it through myplace. Direct API integration is on the roadmap pending NDIA Developer Portal certification, and we'll ship it the day approval lands. The PACE CSV format breakdown walks through the 16-column format Aura OS produces.
Compliance is the primary frame, not rostering or billing. Eight modules tie to the six audit pillars, the audit-evidence pack lands in sixty seconds, and pricing is by participants — never per-worker.
Yes. Aura OS is free for your first two participants — the full app, every audit-pass-critical feature, unlimited workers and houses, no card, no time limit. Above two participants it grows in simple bands: $290/month for 3–10 participants, $690 for 11–30, $1,200 for 31–60 (AUD, ex GST) — never per-worker.
Australian residency. Supabase Sydney for the database, Cloudflare R2 APAC for files. The API runs on Fly Sydney. Customer data is stored and processed in Australia; the few US sub-processors we use (error reporting, payments, AI) are named in our privacy policy. Cross-tenant exchanges via Connect stay on the same residency footprint.
Further reading
The 1 July 2026 compliance cluster — eight plain-English guides to the Practice Standards and the records an auditor actually asks for.
- The new SIL Practice Standards, in plain English
- What's a reportable incident — and the Commission clock
- Restrictive practices: the five types and when they're lawful
- Worker screening and training currency
- The support plan auditors actually read
- Medication management and Webster packs
- Shift notes that survive an audit
- Writing an incident report that holds up
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