Audit checklists, plan-review playbooks, family-side guides, and the things we keep seeing providers, support coordinators, OTs, and families get wrong. Short. Specific. No hype.
Plan review is the most important week of a support coordinator's year — and most spend it reconstructing 12 months of evidence from memory. The data exists across providers, families, and OTs. None of it flows. Pilot is the workspace built for the actual work.
The 2025 Core Module redrew the policy landscape. 22 outcomes plus 8 supplementary policies plus a Child Safe Standards policy when children are on the books. The seven that block applications most often, what Child Protection has to cover, and what makes a policy pass the audit instead of just sitting in a folder.
A typical NDIS plan runs 30 to 50 pages. A family deals with 4 to 12 providers across a plan's life. The agency, the OT, and the support coordinator all have systems. The family has a folder of PDFs. Why we built Compass.
Worker fatigue is the quietest compliance gap in NDIS SIL. The three thresholds your roster has to watch, where they hide in cross-site rostering and casual pickups, and how auditors test for breaches.
Handovers happen 1,460 times a year in a four-shift house. Auditors sample them more than incidents. The four ways handovers fail Stage 2 audits, and the four-field structure that fixes them.
A costed, operator-voice framework for SIL providers deciding whether to register or pivot. Audit costs, revenue implications, readiness signals. No political commentary.
Public pricing for every major NDIS SIL software platform as of April 2026. Per-user vs flat, annual cost at common operator sizes, no quote forms.
A field-by-field walkthrough of the 16-column PACE bulk upload CSV that NDIS-registered providers send through myplace, plus a sample template you can edit and test.
The three questions a Commission auditor tests in the first minute of a SIL engagement, the seven-section evidence pack you need ready to produce, and the five-step checklist between now and 1 July 2026.
Mark Butler's 22 April reforms: 260,000 providers, only 16,000 registered. Mandatory registration expanded. What SIL providers do over the next 60 days.
The six pillars the NDIS Commission will look at, a 10-week countdown plan, and the three mistakes we keep seeing.