NDIS incident reporting that never lets a reportable deadline slip
Log an incident in minutes from any device. The reportable-incident clock is built in, the obligation is surfaced not buried, and the follow-up is tracked to close. Audit-ready, on the connected record.
The most-audited record, and the easiest deadline to miss
Incident management is one of the first things an auditor examines, and the place a small slip becomes a serious problem. A reportable incident carries a hard notification window to the NDIS Commission, some within 24 hours, some within five business days, and the clock runs from when the incident happened, not when someone got around to the paperwork. Miss it, and a manageable event becomes a compliance breach of your own making. (We cover the categories and timeframes in reportable incidents under the SIL Practice Standards and what a good report looks like in the NDIS incident report guide.)
Capture, escalate and close the loop, with the clock built in
Not just "log an incident." The deadline surfaced, the obligation honoured, and the change it produced, all on the connected record.
Capture in minutes, from the floor
A worker logs an incident from their phone in minutes: what happened, who was involved, when, and the immediate response. Captured at the time, in their own words, so the record is contemporaneous and specific, not reconstructed days later. No blank form to dread, no waiting until the end of a shift.
Lands on the participant's connected recordThe reportable clock, built in
This is the difference. When an incident looks reportable, Clearline starts the deadline clock from the actual time of the incident and surfaces the obligation and the countdown, so a five-business-day notification never quietly expires. The system tells you what's due and when. It does not bury the obligation, and it does not draft around it.
Surfaces the obligation and the countdownThe obligation is surfaced, never hidden
A reportable event is a reportable event. Clearline's drafting assist stays factual and objective, and it will never help write an incident down into something that avoids a reporting duty. It surfaces the obligation and the clock; the worker reviews and confirms; a human decides and submits. Clearline never auto-files to the NDIA or the Commission. The judgement, and the submission, stay with you.
A human decides and submits, every timeClose the loop, not just the file
An auditor doesn't only want the incident recorded. They want to see what happened next: the investigation, the outcome, and the change that came out of it. Clearline tracks the corrective action to close and links the incident to the practice change it produced, so "what changed because of it" has an answer. A complaints or incident log that never leads to a change reads as box-ticking; this is the learning loop made visible.
Links the incident to the practice changeWhen the auditor asks for an incident from eight months ago, it's there
The incident lands on the participant's connected record. With consent, the people who need to know are kept in step, and the full trail, recorded, escalated, investigated, resolved, is assembled into the audit pack. When the auditor asks for an incident from eight months ago, it's there, not reconstructed from memory.
Incident reporting is one piece of a bigger whole. See how it sits alongside progress notes, compliance and the family app as part of the connected Clearline platform.
Free for your first two participants
The core incident, evidence and audit features are included for every provider, free for your first two participants. Audit-ready on the free tier.
NDIS incident reporting, answered
A reportable incident is a defined serious event, such as harm, abuse, neglect, or the use of an unauthorised restrictive practice, that a registered provider must notify to the NDIS Commission within set timeframes. Some must be notified within 24 hours and others within five business days. Always confirm the current categories and timeframes with the NDIS Commission.
When an incident looks reportable, Clearline starts the deadline clock from the actual time of the incident and surfaces the obligation and the countdown, so the notification window doesn't quietly expire. It surfaces what's due and when; a human decides and submits.
No. Clearline never auto-files to the NDIA or the Commission. It surfaces the obligation, the timeframe and the draft; the worker reviews and confirms, and a person makes the decision and the submission. The judgement stays with you.
Yes. A worker can capture an incident from any device in minutes, at the time it happens, in their own words, so the record is contemporaneous and specific.
Yes. The full cycle, recorded, escalated, investigated, resolved, plus the corrective action and the practice change, is dated, attributed and assembled into the audit pack, so a specific incident can be produced on demand.
General information, not legal or compliance advice. Reportable-incident categories and timeframes can change; always confirm your obligations with the NDIS Quality and Safeguards Commission.
Never miss a reportable deadline again.
Captured in minutes, the clock built in, the loop closed. Free for your first two participants, audit-ready from day one. See the full compliance platform →
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