NDIS progress notes that write themselves into your evidence
Capture a progress note in seconds, in the worker's own words. It becomes connected, audit-ready evidence and reaches the whole care team, instead of sitting as a dead field in a folder.
The note everyone skips, and the auditor always asks for
Progress notes are the most-skipped and most-tested record in a service. They get written hours after the shift, thinly, or not at all. Then an auditor picks a participant and a date and asks to see them, and the gap is exactly where the evidence should be. (We wrote about what survives that test in shift notes that survive an audit.)
The reason notes are thin isn't that workers don't care. It's that capturing a good note at the end of a long shift is friction. Fix the friction and you fix the record.
Capture in seconds, in the worker's own words
Clearline captures a progress note at the point of care, by voice or typed, in seconds. The worker says what happened; Clearline structures it. No blank page, no end-of-shift catch-up, no copy-paste. A note that takes seconds is a note that actually gets written, on every shift, for every participant.
Not a dead field. Evidence, connected, and safe.
This is the part a plain notes field structurally cannot do. A progress note in Clearline proves the work, reaches the team, and keeps the person safe.
Not just a note. Evidence.
This is the part a plain notes field can't do. A Clearline progress note is captured against the participant's goals and supports, so it counts as evidence of the outcome, not just a line in a log. The record is dated, sourced, and assembles itself into the audit pack, so when the question comes, "show me a participant on a date against a standard," the answer already exists. (More on the shift from recording to evidence in evidence, not efficiency and what audit-ready actually means.)
Connected, not siloed.
A progress note in most systems dies in one provider's database. In Clearline it's the input to a connected record. With consent, the note's relevant signal reaches the people in the participant's life: the family stays informed through their own app, the support coordinator and allied health see what they're allowed to see. The same capture that proves your work also keeps the care team in step. That connection is the thing a single-organisation notes field structurally cannot give you.
Safe by design.
Progress notes hold a real person's private information, so the AI is kept away from it. Identifiers are stripped before any AI sees a note, everything is stored in Australia, and a human confirms each note before it counts. The AI helps with the writing; it is never the source of a fact, and a person always signs.
Free for your first two participants.
The core capture, evidence and audit features are included for every provider, free for your first two participants. Audit-ready on the free tier.
Progress notes that prove the work happened.
Captured in seconds, audit-ready, connected to the team.
Start free →From recording to evidence
More on the shift from recording to evidence in what audit-ready actually means. If you run a service, see how it fits together for providers, and how the same record keeps families in the loop.
Progress notes are one piece of a bigger whole. See how every note, incident and report joins up as part of the connected Clearline platform.
NDIS progress notes, answered
Progress notes (also called shift notes or case notes) are the day-to-day record of the support a worker delivered, what happened on shift, and how the participant is tracking against their goals. They're a core part of the evidence an NDIS audit examines.
It's specific, written close to the time, tied to the participant's goals, and factual rather than vague. A good note lets someone who wasn't there understand what happened and shows the support actually occurred. Clearline captures notes at the point of care to keep them specific and contemporaneous.
Yes. Clearline lets a worker capture a note by voice or typed, in seconds, in their own words. The original is kept and an English working version is produced for the record; a human confirms it before it counts.
Notes are dated, sourced to who wrote them, tied to goals and supports, and assembled into the audit pack automatically, so a participant on a date against a standard can be produced on demand rather than reconstructed before an audit.
Yes. Identifiers are stripped before any AI sees a note, all data is stored in Australia, and a human confirms every note. The AI assists the writing; it never originates a fact, and a person always signs.
General information, not legal or compliance advice. Confirm your obligations with the NDIS Quality and Safeguards Commission.
Progress notes that prove the work happened.
Captured in seconds, audit-ready, connected to the team. No credit card. Free for your first two participants. Sydney-hosted.
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