Clearline Health connects the NDIS care team. The provider, the family, the support coordinator and the clinician each get their own app — and one platform, Clearline Connect, links them around the participant with explicit consent. Everyone else gives each role a better tool; we connect the team. Australian-owned. Sydney-hosted. Built alongside operators, not by consultants.
Based in Palm Beach, Queensland.
Four apps on the Clearline Connect platform. Each solves one job well, and stays out of the way of the next one.
Compliance software for single-house and multi-house SIL providers. All eight compliance modules. 35 NDIS Commission-aligned policy templates. A six-pillar audit-ready score that updates live as workers log shifts and incidents, and a 60-second audit evidence pack that lands in your auditor’s inbox.
Free for your first two participants — the full app, every audit-ready feature, no time limit. Above two participants Aura grows in simple bands (3–10 $290/mo, 11–30 $690/mo, 31–60 $1,200/mo, 60+ custom; AUD, ex GST) — no per-user tax, no per-house tax, free migration always. The paid bands add your logo and ABN on the documents, plan-manager invoice PDFs, PACE claim CSV export, Webster pack OCR, and cross-app Connect messaging; an optional Intelligence add-on (from +$200/mo) deepens as the platform’s data grows.
The NDIS plan, the goals, the appointments and the provider history in one place. Replaces three spreadsheets and a folder of PDFs. Free forever.
Plan-review and funding-defence tooling for support coordinators: progress, implementation and plan-review reports, AI funding-justification drafting, and evidence pulled from the providers around a participant via Connect. Free, always.
AI-assisted report drafting for FCAs, HA and AT assessments. Cuts a full-day report to roughly thirty minutes of clinician time, with the clinician still owning every sentence. Free, always.
Every Clearline account has a Connect ID — a short code that looks like CLR-4391-MT. Share it with another party and their app can exchange information with yours across Clearline Connect: appointments, shift briefs, OT reports, messages. Every exchange needs your confirmation. Nothing moves silently.
A family sharing a Connect ID with their SIL provider sees confirmed appointments in Compass the moment the SIL confirms them in Aura OS. An OT sharing a Connect ID with the family’s SIL can send a draft report from Scrive that opens as a read-only card in the provider’s messages feed. A support coordinator on Pilot pulls a participant’s evidence from the providers in the team.
Clearline Connect is optional. Each app works stand-alone.
The NDIS runs on $46 billion a year and supports 761,000 participants through 269,000 registered providers. The people inside that system — house managers, support workers, parents, support coordinators, clinicians — spend too much of their day on software built for a different problem.
And every one of those tools serves a single role. The provider's roster doesn't talk to the family. The OT's report sits in an inbox. The coordinator rebuilds the year from memory. That's the gap Clearline exists to close: communication, acknowledgement and accountability across one connected care team — the team talks, everyone's seen, and the record proves it.
For providers, the 1 July 2026 SIL registration deadline is reshaping the market. Unregistered providers need a clean audit trail, an invoice flow that plan managers accept without friction, and evidence that behaviour-support and medication records meet NDIS Commission standards. Registered providers need all of that plus PACE claim CSV export. Aura OS ships both paths as equal-priority features — the choice sits inside the app.
For families, every plan review is a paperwork sprint. Compass keeps the plan, the goals, the providers and the receipts in one place so the review takes an afternoon instead of a weekend.
For support coordinators, defending a participant’s funding means assembling evidence from every provider in the team. Pilot pulls it together.
For OTs, assessment reports are the paid work. The hours spent formatting them aren’t. Scrive drafts the structure so the clinician spends the billable time on clinical judgement.
Everyone starts free. Compass, Pilot and Scrive are free for the family, the coordinator and the clinician, always. Aura is free for a provider’s first two participants and grows in simple bands as their caseload does — the point where the platform is clearly earning its keep. The more of the care team that’s on the platform, the stronger the network and the better it works for everyone on it: free is how the network grows; the bands are how it sustains itself as providers scale — never a per-user tax, never a charge on the rest of the team.
Clearline Health was founded by Richard Patriquin. The company operates out of Palm Beach, Queensland. Richard built Clearline Health out of the operational gaps SIL operators run into every day — the incidents, policy reviews, and handovers that take longer than they should.