One platform, one care team, one source of truth — with the family in control of consent.
The NDIS works through coordination. Families coordinate with providers. Support coordinators coordinate with families. Occupational therapists coordinate with everyone. Clearline's connective layer — called Connect — is the platform that lets the people working with the same participant share what they need to share, with the family deciding what flows and what doesn't.
Today's NDIS sector runs on workarounds. Support coordinators piece together evidence at plan review time from emails, calendar notes, and phone calls. SIL providers log compliance work that sits in spreadsheets nobody reads. Families chase updates from three different providers about one participant. OTs send report PDFs into the void.
The same information exists across all these systems. None of it flows.
What's missing isn't more software. It's connection.
Every participant in Clearline is the centre of their own care team graph. Family. Support coordinator. SIL provider. OT. Behavioural support practitioner. Each one is a node. Each connection between nodes is consented to, logged, and revocable.
When a new node joins the team — say, a family signs up for Compass after their participant has been with a provider for six months — they can see the existing graph at a glance. Approve who stays. Decline who shouldn't. Connect, with the family's consent, to the people who already work with their participant.
This is different from how every other NDIS platform works. Others ship bilateral data-sharing agreements between providers and coordinators — one B2B agreement at a time. Clearline ships the graph itself. The participant is the anchor. Every node serves the participant.
This is what "one connected NDIS" looks like in architecture terms. Four products at the edges, Connect in the middle, every link bidirectional. The graph the previous section described is the data flowing across these lines.
Connect splits what gets shared into three tiers, each with its own consent rule. The defaults reflect the work everyone is already doing — identity is free, aggregate is default-approved, detail is opt-in.
Team awareness is essential — you can't coordinate with people you don't know about. Identity is shared the moment a connection is approved, no further consent needed.
Aggregate data is how funding cases get made — how many hours, how many incidents, what's the training picture. Shared by default, can be unchecked when the family approves a connection.
Detail records are where the sensitive content lives. Individual shift notes, full incident detail, training records. The family ticks each detail scope they're comfortable sharing — nothing flows by default.
Identity is free because team awareness is essential. Aggregate is default-approved because it's how funding cases get made. Detail is opt-in because it's where the sensitive content lives. The three tiers map to how the NDIS sector already thinks about data — not a new framework imposed on top.
Consent ownership depends on the participant. If the participant is an adult with capacity, they own consent for their own data. If they have a substitute decision-maker — a family member, a formal guardian, an attorney under power of attorney — that person owns consent through their Compass account.
If the participant isn't on Compass and doesn't have one yet, providers attest they have consent through their own intake processes. That fallback recognises the reality of the sector today; it doesn't change the principle.
Connections form when one side invites and the other approves. Both sides see the same connection in their apps. Either side can pause, revoke, or modify scopes at any time. Every data access is logged for the consent owner to see.
If a family revokes a provider's access, the provider sees a notice in their app, data flow stops within seconds, and the historical record stays preserved for audit but isn't re-accessible.
Three audit views, three audiences.
The consent owner sees a plain-English log of every access in their Compass account. Who accessed what, when, with one-click revocation from any log entry.
The provider or coordinator sees what they've shared with whom, what other parties have read, last-access timestamps.
For NDIA compliance audits, a per-participant data-flow report can be exported on demand. Standardised format, signed and immutable, ready to hand to a Privacy Commissioner.
Currently available in Compass for families. Expanded audit views for providers and exportable NDIA-format reports are part of upcoming releases.
Most NDIS software is a slice. Clearline is the only Australian platform where a support coordinator's funding case is backed by operational evidence from the providers actually delivering supports, captured as it happens, with the participant's family in control of consent.
That's what "connected" actually means.