Clearline Health (“we”, “us”, “our”) operates a suite of digital tools for the NDIS sector:
Platform URL: clearlinehealth.com.au
Contact: hello@clearlinehealth.com.au
This Privacy Policy governs how we collect, use, disclose, and protect personal information across all three products.
When you create an account or use the Platform, we may collect:
Participant information collected may include:
When you use the Platform, we automatically collect:
This information is used to improve the Platform and is not linked to individual participants.
The Clearline Connect system allows providers, families, and clinicians to share information across the Platform. Information is only shared when a user explicitly generates and shares a Connect link. No sharing occurs automatically without user action.
We share information with trusted third-party service providers who assist us in operating the Platform:
| Provider | Purpose | Data shared |
|---|---|---|
| Netlify | Web hosting and serverless functions | Application data, form submissions |
| Stripe | Payment processing | Email, name, payment details (Stripe handles card data directly) |
| Google Analytics | Platform analytics | Anonymised usage data, no participant info |
| Anthropic (Claude AI) | AI report generation in Scrive | De-identified clinical notes for report drafting only |
| Resend | Transactional emails (clearance alerts) | User email address, worker clearance expiry dates |
| Google Workspace | Business email | Support correspondence |
All service providers are bound by data processing agreements and are prohibited from using your information for any purpose other than providing services to Clearline Health.
We may disclose your information where required by law, including to the NDIS Commission, the Office of the Australian Information Commissioner (OAIC), law enforcement, or courts. We will notify you of any such disclosure where legally permitted to do so.
If Clearline Health is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
All participant data and compliance records are stored on servers located in Australia. We do not transfer participant information outside Australia without your explicit consent.
We implement industry-standard security measures including:
In the event of a data breach that is likely to result in serious harm to any individual, we will notify affected users and the OAIC within 30 days as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.
| Data type | Retention period |
|---|---|
| Active account data | Retained while account is active |
| Compliance records (shifts, incidents) | 7 years after creation (NDIS requirement) |
| Participant records | 7 years or until the participant turns 25 (whichever is later) |
| Cancelled account data | Deleted within 90 days of account closure, except where retention is required by law |
| Analytics data | 26 months (Google Analytics default) |
You have the right to:
To exercise these rights, contact us at hello@clearlinehealth.com.au. We will respond within 30 days.
Where we rely on your consent to process information (e.g. marketing emails), you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.
If you believe we have breached the Australian Privacy Principles, you may:
The Platform uses the following tracking technologies:
We do not use advertising cookies or share tracking data with advertising networks.
The Platform is designed for use by adults. We do not knowingly collect personal information directly from children under 13. Participant information about children with disabilities is entered by their parents, guardians, or carers and is governed by the same protections as all participant information.
The Platform may contain links to third-party websites (e.g. the NDIS Commission portal, NDIS Worker Screening portals). We are not responsible for the privacy practices of those websites and recommend you review their privacy policies independently.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your information:
Clearline Health
Email: hello@clearlinehealth.com.au
Web: clearlinehealth.com.au
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Notifiable Data Breaches scheme.