Every Aura OS Pro subscription includes twelve NDIS Commission-aligned policy templates. Edit them. Brand them. Track drift when you do. What a consultant charges $500–$2,000 for, ships flat on Pro.
Start free — 7-day Pro trial →All twelve are written, cited against NDIS Practice Standards, and mapped to the underlying legislation. Every policy is editable. Branded PDF download is a Pro feature.
Five-step investigation workflow, severity classification, follow-up tasks. Wired to the Commission's incident notification timelines.
Authorisation register, reportable variation flow, the seven-day reporting window. Behaviour-support-plan trigger logic.
What constitutes a reportable incident, who notifies, the 24-hour and five-day windows, the Commission's submission paths.
NDIS Worker Screen currency, reference checks, role-specific clearance requirements, evidence-retention timelines.
First Aid, NDIS Worker Orientation, module-specific training, competency-renewal cadence, supervisor sign-off.
Handover content requirements, acknowledgement workflow, behaviour-support triggers, medication-due transitions.
NDIS Code of Conduct, dignity, choice and control, advocacy access, decision-making support.
Complaints register, investigation timelines, resolution communication, escalation to the Commission, anonymous-complaint handling.
Informed consent, supported decision-making, capacity assessment, substitute-decision-maker arrangements, refusal of supports.
Manual handling, lone working, vehicle safety, hazard reporting, workers compensation, return-to-work coordination.
Bushfire, flood, storm, pandemic, evacuation. Continuity of supports during disruption. Communication trees.
Standard precautions, outbreak response, PPE requirements, vaccination policy, household-contact protocols.
The PolicyDesk module sits inside Aura OS as a first-class feature. Open any of the twelve templates and you see the full policy text, the NDIS Practice Standard reference, the version, the effective date, and the next review date. Edit the body inline; review dates are tracked automatically. Nothing about the editing workflow makes you bounce out to Word.
Drift tracking is the part that distinguishes this from a static template pack. When you edit a template, Aura OS records the delta between the Commission-aligned baseline and your edited version. The dashboard surfaces an amber banner if a policy has drifted significantly — not to block you (some drift is desirable; auditors expect operators to tailor policies to their own context), but to make sure you're ready to explain the difference if asked. See PolicyDesk in product detail.
Branded PDF download is the second Pro distinguisher. Add your organisation name, ABN and logo once in Settings; every PDF export carries them on the cover page along with the version, effective date, last-reviewed date, next-due date, and the Practice Standard citation. The PDF design mirrors the rest of the Aura OS PDF system — branded invoice, audit-evidence pack, policy document — so a Commission auditor sees a consistent visual language across everything you produce.
A consultant-written NDIS policy pack typically costs $500–$2,000 for the twelve documents. Aura OS Pro at $49/month delivers the same documents — written, cited, branded, drift-tracked — for less than the cost of a single billable hour of consultant time.
| Time horizon | Aura OS Pro cost | Equivalent consultant time |
|---|---|---|
| 1 year | $588 | ~ one billable hour |
| 3 years | $1,764 | ~ three to four billable hours |
| 5 years | $2,940 | ~ half a day of consultant time |
The maths stays favourable over time because Aura OS isn't only the policy templates — Pro covers the entire compliance machine: incident workflow, restrictive-practices register, audit-evidence engine, MAR, supervision tracking, all twelve policies, branded plan-manager invoices and the PACE CSV export.
Operators who weigh "I just need policies once" against "I need a compliance system on an ongoing basis" tend to find the consultant pack attractive in year one and the Aura OS Pro subscription attractive in year two. The policies themselves drift with regulatory change; a one-shot consultant pack ages, while the in-app templates get updated as Practice Standards do. Full pricing detail and the seven-day money-back guarantee.
NDIS providers can in principle write hundreds of policies. The Commission's audit conversation focuses on a smaller set — the ones that actually show up in audit findings. The twelve in Aura OS are the policies that get referenced in Practice Standards engagement reports, with one extra criterion: each is also actionable inside the day-to-day operating system, not just a document in a folder.
The twelve map across the six compliance pillars. Worker Screening and Staff Training Matrix sit under workforce compliance. Incident Management, Restrictive Practices and Reportable Incidents sit under incident handling. Participant Rights, Complaints and Consent & Decision Making sit under participant safeguarding. Shift Handover, Work Health & Safety, Emergency & Disaster and Infection Control sit under operational governance. The broader six-pillar framework explains the structure.
Operators with state-specific or service-specific additional policy needs (Working with Children Check policies in QLD/NSW, additional clinical-governance documents for providers running clinical components, behaviour-support practitioner policies) add them as custom policies inside PolicyDesk. The bundled twelve are the load-bearing set; everything else stacks on top.
The amber-banner UI surfaces when a policy you've edited differs significantly from the Commission-aligned baseline. Three reasons it matters:
Auditors notice if a policy you produce reads materially differently from the NDIS Commission's published baseline language. They're not looking to penalise tailoring — operators are expected to adapt policies to their context — but they want to see you've thought about the differences. A drift banner lets you tag each edit with a reason, so when an auditor asks, you can answer.
The mechanic is light. Edit a paragraph; Aura OS stores the diff against the baseline. Add a one-line reason if you want to ("we operate residential SIL only — the community-access provisions in section 4.2 don't apply"). The banner stays amber until you've reviewed it, then disappears. Template upgrades from Clearline don't overwrite your edits — your customisation overlay survives until you click Revert. Conservative behaviour by design.
Yes. Every template is editable. Drift from the Commission-aligned baseline is flagged with an amber banner in the dashboard, not blocked. Auditors notice if a policy reads differently from the baseline; the banner tells you to be ready to explain why.
Yes — both appear on the Pro PDF export. Branded policy downloads are a Pro feature ($49/month). The PDF cover carries your organisation name, ABN, the NDIS Practice Standard reference, version, effective date, and review history.
Add them. Aura OS tracks custom policies alongside the twelve bundled ones — same review-date workflow, same branded PDF export. State-specific Worker Screening or Working with Children Check policies, additional clinical-governance documents, or operator-specific behaviour-support policies all live next to the bundled twelve.
Yes — we update the baseline as Practice Standards change, and you get a notification to review the delta. If you've already edited a policy, your edited version stays put until you click Revert; the customisation overlay deliberately doesn't get overwritten by template upgrades.
Yes. Your edited PDFs stay exportable from your account; the live editing interface and the branded PDF generator require Pro. Operators who only need the policies once a year can renew Pro for the month they need to edit, then revert to Free.
Upgrade to Pro whenever you need the twelve templates — $49/month, cancel any time. Compliance software that doesn't suck.
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