35 NDIS Policies. Your Logo. Your ABN. Free to start.
Aura OS includes 35 NDIS Commission-aligned policy templates — spanning the 2025 Core Module, the supplementary modules and Child Protection. Edit them. Brand them. Track drift when you do. Policies the whole team works to — not a binder no one opens. What a consultant charges $500–$2,000 for is part of Aura OS, free for your first two participants.
Start free — no card →The 35 policies — starting with the twelve that do the most work
All 35 are written, cited against the NDIS Practice Standards, and mapped to the underlying legislation; every policy is editable, and branded PDF download is part of Aura OS. They span the 2025 Core Module outcomes, the supplementary modules and Child Protection. Seven carry a SIL Blocker flag — the policies an auditor won't waive on a SIL audit. Here are twelve of the load-bearing ones:
The full set breaks down as 22 outcomes from the 2025 Core Module, 8 supplementary policies (behaviour support, high-intensity daily personal activities, mealtime management and the like), and a Child Protection / Child Safe Standards policy. Seven are SIL Blockers.
Five-step investigation workflow, severity classification, follow-up tasks. Wired to the Commission's incident notification timelines.
Authorisation register, reportable variation flow, the seven-day reporting window. Behaviour-support-plan trigger logic.
What constitutes a reportable incident, who notifies, the 24-hour and five-day windows, the Commission's submission paths.
NDIS Worker Screen currency, reference checks, role-specific clearance requirements, evidence-retention timelines.
First Aid, NDIS Worker Orientation, module-specific training, competency-renewal cadence, supervisor sign-off.
Handover content requirements, acknowledgement workflow, behaviour-support triggers, medication-due transitions.
NDIS Code of Conduct, dignity, choice and control, advocacy access, decision-making support.
Complaints register, investigation timelines, resolution communication, escalation to the Commission, anonymous-complaint handling.
Informed consent, supported decision-making, capacity assessment, substitute-decision-maker arrangements, refusal of supports.
Manual handling, lone working, vehicle safety, hazard reporting, workers compensation, return-to-work coordination.
Bushfire, flood, storm, pandemic, evacuation. Continuity of supports during disruption. Communication trees.
Standard precautions, outbreak response, PPE requirements, vaccination policy, household-contact protocols.
How they work in Aura OS
The PolicyDesk module sits inside Aura OS as a first-class feature. Open any of the 35 templates and you see the full policy text, the NDIS Practice Standard reference, the version, the effective date, and the next review date. Edit the body inline; review dates are tracked automatically. Nothing about the editing workflow makes you bounce out to Word.
Drift tracking is the part that distinguishes this from a static template pack. When you edit a template, Aura OS records the delta between the Commission-aligned baseline and your edited version. The dashboard surfaces an amber banner if a policy has drifted significantly — not to block you (some drift is desirable; auditors expect operators to tailor policies to their own context), but to make sure you're ready to explain the difference if asked. See PolicyDesk in product detail.
Branded PDF download is the second distinguisher. Add your organisation name, ABN and logo once in Settings; every PDF export carries them on the cover page along with the version, effective date, last-reviewed date, next-due date, and the Practice Standard citation. The PDF design mirrors the rest of the Aura OS PDF system — branded invoice, audit-evidence pack, policy document — so a Commission auditor sees a consistent visual language across everything you produce.
The economics
A consultant-written NDIS policy pack typically costs $500–$2,000 for the full set of 35 documents. In Aura OS the same documents — written, cited, branded, drift-tracked — are free for your first two participants, then part of a single simple plan as you grow. No separate line item for policies, and no per-document fee.
| How many participants | Aura OS plan | What's included |
|---|---|---|
| Your first 2 | Free | All 35 policies, branded PDFs, the full compliance machine |
| 3–10 | A$290 / month ex GST | Everything above, no per-document or per-worker fee |
| 11–30 | A$690 / month ex GST | Everything above, one simple plan |
| 31–60 | A$1,200 / month ex GST | Everything above; 60+ is custom |
The maths stays favourable because Aura OS isn't only the policy templates — the plan covers the entire compliance machine: incident workflow, restrictive-practices register, audit-evidence engine, MAR, supervision tracking, all 35 policies, branded plan-manager invoices and the PACE CSV export.
Operators who weigh "I just need policies once" against "I need a compliance system on an ongoing basis" tend to find the consultant pack attractive in year one and Aura OS attractive in year two. The policies themselves drift with regulatory change; a one-shot consultant pack ages, while the in-app templates get updated as Practice Standards do. Full pricing detail, and free data migration whenever you switch.
Why these policies
NDIS providers can in principle write hundreds of policies. The Commission's audit conversation focuses on a defined set — the 35 that actually show up in audit findings, with one extra criterion across all of them: each is also actionable inside the day-to-day operating system, not just a document in a folder. The 35 span the 22 outcomes of the 2025 Core Module, eight supplementary policies and a Child Protection / Child Safe Standards policy; seven of them are SIL Blockers an auditor won't waive on a SIL audit.
The load-bearing twelve shown above map across the six compliance pillars. Worker Screening and Staff Training Matrix sit under workforce compliance. Incident Management, Restrictive Practices and Reportable Incidents sit under incident handling. Participant Rights, Complaints and Consent & Decision Making sit under participant safeguarding. Shift Handover, Work Health & Safety, Emergency & Disaster and Infection Control sit under operational governance. The broader six-pillar framework explains the structure.
Operators with state-specific or service-specific additional policy needs (Working with Children Check policies in QLD/NSW, additional clinical-governance documents for providers running clinical components, behaviour-support practitioner policies) add them as custom policies inside PolicyDesk. The bundled 35 are the load-bearing set; everything else stacks on top.
More than a folder of files
The 35 templates live inside Aura OS, not in a zip — so they score you, travel with your workers, and go to the auditor without a login.
Tell PolicyDesk what you actually do — service type, solo or team, and medication / behaviour-support / high-intensity / children toggles — and the templates that don't apply fold into a “Not applicable” section. Your audit-ready policy score then divides by the subset that applies to you, not all 35: a solo provider with no medications is scored against about 22, not 35.
Workers see PolicyDesk too, with their own “I’ve read this” tracking per worker per policy version. Your governance review and the worker training record stay separate — and you can show an auditor who has read what.
Generate a tamper-evident public link (/policy-share/…) an auditor opens without a Clearline account. Each page carries a SHA-256 integrity footer, tracks its view count, and you can revoke it any time.
Drift tracking
The amber-banner UI surfaces when a policy you've edited differs significantly from the Commission-aligned baseline. Three reasons it matters:
Auditors notice if a policy you produce reads materially differently from the NDIS Commission's published baseline language. They're not looking to penalise tailoring — operators are expected to adapt policies to their context — but they want to see you've thought about the differences. A drift banner lets you tag each edit with a reason, so when an auditor asks, you can answer.
The mechanic is light. Edit a paragraph; Aura OS stores the diff against the baseline. Add a one-line reason if you want to ("we operate residential SIL only — the community-access provisions in section 4.2 don't apply"). The banner stays amber until you've reviewed it, then disappears. Template upgrades from Clearline don't overwrite your edits — your customisation overlay survives until you click Revert. Conservative behaviour by design.
Questions
Yes. Every template is editable. Drift from the Commission-aligned baseline is flagged with an amber banner in the dashboard, not blocked. Auditors notice if a policy reads differently from the baseline; the banner tells you to be ready to explain why.
Yes — both appear on the branded PDF export. Branded policy downloads are part of Aura OS, which is free for your first two participants, then simple monthly bands by participant count. The PDF cover carries your organisation name, ABN, the NDIS Practice Standard reference, version, effective date, and review history.
Add them. Aura OS tracks custom policies alongside the 35 bundled ones — same review-date workflow, same branded PDF export. State-specific Worker Screening or Working with Children Check policies, additional clinical-governance documents, or operator-specific behaviour-support policies all live next to the 35 bundled ones.
Yes — we update the baseline as Practice Standards change, and you get a notification to review the delta. If you've already edited a policy, your edited version stays put until you click Revert; the customisation overlay deliberately doesn't get overwritten by template upgrades.
Yes. The 35 templates, the live editing interface and the branded PDF generator are all part of Aura OS — free for your first two participants, then simple monthly bands by participant count as you take on more. Your edited PDFs stay exportable from your account either way.
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Aura OS is free for your first two participants — all 35 templates included, no card required. Simple monthly bands from A$290/month ex GST as you grow. Compliance software that doesn't suck.
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