These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”) and Clearline Health Pty Ltd (“Clearline Health”, “we”, “us”, “our”) regarding your access to and use of our websites, web applications, and related services (the “Platform”).
The Platform comprises three products:
By creating an account, subscribing, or otherwise using the Platform, you agree to these Terms. If you don’t agree, don’t use the Platform.
You must be at least 18 years old and able to form a legally binding contract under Australian law to create an account. If you’re using the Platform on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.
You must provide accurate, current, and complete information when you sign up and keep that information up to date. We may suspend or terminate accounts found to be using false or misleading information.
You’re responsible for safeguarding your Connect ID and any credentials used to access the Platform. You must notify us promptly if you suspect unauthorised access. We’re not liable for losses arising from unauthorised use of your account caused by your failure to protect your credentials.
The Platform offers free plans with limited features and paid Pro plans that unlock additional capabilities. Current pricing is displayed on the relevant upgrade pages within each product. We may update pricing from time to time; existing paid subscribers will be notified at least 30 days before any price change takes effect.
Paid subscriptions are billed monthly in Australian dollars (AUD) via our payment processor, Stripe. Your subscription will automatically renew each month until cancelled. By subscribing, you authorise us (via Stripe) to charge your payment method on each renewal date.
Displayed prices are in Australian dollars and are inclusive of GST where applicable. Any other taxes, duties, or charges imposed by your jurisdiction are your responsibility.
You may cancel your subscription at any time by contacting us at hello@clearlinehealth.com.au with your Connect ID. Cancellation takes effect at the end of your current billing period. You’ll retain Pro access until that period ends.
We offer a 7-day money-back guarantee on new Pro subscriptions. See our Refund Policy for full details, including when refunds apply and how to request one.
If a renewal payment fails, we’ll retry the charge within a short grace period. If payment remains unsuccessful, your subscription will be downgraded to the free plan. You’ll keep access to data you’ve already created, but Pro features will become unavailable.
Use the Platform for lawful purposes related to NDIS service delivery, plan management, or clinical reporting, consistent with these Terms.
You agree not to:
Scrive uses large language models to draft clinical reports from your inputs. You remain the author of any report you generate and are responsible for reviewing, editing, and approving it before submission to the NDIA or any other party. Clearline Health does not practise clinical assessment and makes no warranty that AI-generated drafts are clinically correct, complete, or suitable for a specific participant.
You’re responsible for ensuring your use of the Platform complies with the NDIS Act 2013, NDIS Practice Standards, the NDIS Code of Conduct, and any applicable professional codes. The Platform is a tool; it doesn’t replace your professional judgement or legal obligations.
You retain ownership of all data, documents, policy customisations, logos, clinical notes, participant records, and other material you create, upload, or generate using the Platform (“Your Content”).
You grant Clearline Health a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely for the purpose of providing the Platform to you. This licence ends when you delete the content or close your account, subject to our data retention obligations.
Clearline Health does not use Your Content to train machine learning models, whether our own or those of third parties. Clinical notes you submit through Scrive are sent to our AI provider (Anthropic) solely to generate your report; they are not retained by the AI provider for training.
While we implement reasonable security measures (see our Privacy Policy), you’re responsible for maintaining your own backups of Your Content. To the extent permitted by law, we’re not liable for data loss from causes outside our reasonable control.
The Platform itself, including its software, design, branding, policy templates, and documentation, is owned by Clearline Health and protected by Australian and international copyright, trade mark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. No rights are granted beyond this.
The Clearline Health name, logo, and product names (Aura OS, Compass, Scrive, Clearline Connect) are trade marks of Clearline Health. You may not use them without our prior written permission, except to refer to our services accurately.
The Platform integrates with third-party services including Stripe (payments), Netlify (hosting), Resend (transactional email), Google Analytics (analytics), Anthropic (AI report generation), and Google Workspace (business email). Your use of those services is subject to their own terms. We’re not responsible for their availability, performance, or any issues that arise from them.
To the maximum extent permitted by law:
Nothing in these Terms excludes any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or equivalent legislation that cannot lawfully be excluded.
To the maximum extent permitted by law, Clearline Health’s total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform is limited to the amount you paid us for the Platform in the 12 months before the claim arose, or AUD $100, whichever is greater.
We are not liable for:
You agree to indemnify and hold Clearline Health harmless from any claim, liability, loss, or expense (including reasonable legal fees) arising from (a) your use of the Platform in breach of these Terms, (b) Your Content, or (c) your violation of any law or third-party right.
You can stop using the Platform at any time. If you want to delete your account and associated data, email hello@clearlinehealth.com.au. Data deletion is subject to the retention periods described in our Privacy Policy.
We may suspend or terminate your account if we reasonably believe you’ve breached these Terms, if we’re required to do so by law, or if continued service would create undue risk. Where practical, we’ll give you notice and an opportunity to fix the issue before terminating. We reserve the right to terminate immediately for serious breaches including fraud, abuse of other users, or activity that threatens Platform security.
On termination: (a) your right to access the Platform ends, (b) we may delete Your Content after the retention period, (c) outstanding payment obligations survive, and (d) sections dealing with IP, disclaimers, liability limits, and indemnification continue to apply.
We may update these Terms from time to time. When we make material changes, we’ll notify registered users by email and update the “Last reviewed” date at the top of this page. Continued use of the Platform after the changes take effect means you accept the updated Terms. If you don’t agree, you may stop using the Platform and cancel any paid subscription.
These Terms are governed by the laws of Queensland, Australia. You agree that any dispute arising out of or in connection with these Terms will be resolved in the courts of Queensland, Australia, except where compulsory consumer protection laws specify a different jurisdiction.
These Terms, together with our Privacy Policy and Refund Policy, form the entire agreement between you and Clearline Health and supersede any prior representations or agreements.
If any part of these Terms is found unenforceable, the remainder will continue in full force.
Our failure to enforce a right under these Terms isn’t a waiver of that right.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a sale of our business or assets.
Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and Clearline Health.
These Terms were prepared with reference to common Australian SaaS practice and the Australian Consumer Law. For commercial or enterprise agreements, please contact us to discuss custom terms.