ShiftCare is workforce and care-management software for NDIS, aged care and allied health providers: rostering, SCHADS award interpretation, invoicing, payroll, and a Connect feature that gives family members, plan managers and support coordinators a login into the provider's account. Aura OS is SIL compliance software that connects to the rest of the care team differently: the family, coordinator and OT each get their own app, not a window into the provider's system. Both reach across the organisation. They don't do it the same way.
What ShiftCare is, from its own site
ShiftCare describes itself as "one simple place to manage your team": rostering and scheduling with drag-and-drop shift creation, recurring shifts and a job board where staff can view and apply for open shifts, SCHADS award interpretation, care plans, invoicing, payroll and workforce tools, plus a support-worker mobile app. It states a scale of 7,000-plus providers, 300,000-plus support workers and 200,000-plus participants. Its stated audience covers NDIS providers, aged care, allied health, support coordination businesses and self-managed participants.
Pricing is published and tiered by staff seat, with ShiftCare Connect available as an add-on. See ShiftCare's own pricing page for current figures.
Where ShiftCare genuinely does more
Two things, stated plainly. ShiftCare's own site lists built-in SCHADS award interpretation. Aura OS does not do this: it flags fatigue and rostering rule breaches and hands off hours to your payroll tool. If award-rate payroll is what you need today, ShiftCare covers it and we don't.
ShiftCare's rostering also looks more built out than Aura's: recurring shift patterns, group rosters, draft-and-publish workflows, and a job board where staff can view and claim open shifts. Aura OS logs shifts and evidence for audit purposes; its own documentation says plainly that full roster planning belongs in a dedicated tool.
What Aura OS is
Aura OS is Clearline Health's compliance software for SIL providers: free for your first two participants, the full app, no time limit; above that, simple bands from A$290 a month, ex GST. It runs a live six-pillar audit-readiness score, 40 NDIS Commission-aligned policy templates, and a 60-second audit evidence pack. Billing is a file you generate and upload, a PACE-format CSV for NDIA claims and a draft invoice pushed to Xero, not a live NDIA connection or a payroll engine.
The real difference: a guest login, or your own app
ShiftCare's own site is specific about how ShiftCare Connect works. The provider invites a family member, plan manager or coordinator from inside their own ShiftCare account. That person then creates a login at a separate address, family.shiftcare.com, and from there can "view upcoming care schedules, completed visit records, staff profiles, shared documents, and messages from the care team." ShiftCare's pricing page states it directly: "ShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones."
That is a real connection across the organisation, and we're not pretending otherwise. But look at who controls it and what the other party is actually running. The provider owns the ShiftCare account. The provider sends the invitation. The family member or coordinator gets a viewing window into the provider's own data, not their own operating software: they don't run their own rostering, their own case notes, their own reports. It's the provider's system, extended outward at the provider's discretion.
Clearline Connect works the other way around. The family runs Compass, their own app, with their own account and their own data. The coordinator runs Pilot. The OT runs Scrive. The provider runs Aura OS. A Connect ID links two of these accounts around one participant, and the connection needs confirmation on both sides, not just the provider granting a guest a view. Nobody is a visitor inside somebody else's software. That's the distinction: ShiftCare Connect is one organisation's system with a window cut into it; Clearline Connect is four organisations' own systems, wired together.
| ShiftCare | Aura OS | |
|---|---|---|
| Built for | NDIS, aged care and allied health workforce and care management | SIL providers specifically |
| Pricing | Tiered, per staff seat; see their pricing page for figures | Free for first 2 participants, then A$290 to A$1,200/mo by band, ex GST |
| Award and payroll | SCHADS award interpretation, per its own site | No award interpretation; fatigue/rostering checks only |
| Rostering depth | Recurring patterns, group rosters, job board, per its own site | Shift logging and evidence; its own docs point elsewhere for full roster planning |
| How outside parties connect | Guest login into the provider's own ShiftCare account, provider-invited | Each party runs their own app (Compass, Pilot, Scrive), linked as a peer with consent on both sides |
ShiftCare details drawn from shiftcare.com (pricing, rostering-software and care-management-software/family-portal pages), read 9 August 2026. Features and pricing can change: check their current site before you act on this.
When ShiftCare is the right call
If what you need is full workforce management with award-rate payroll built in and a family viewing window bolted onto your own operation, ShiftCare's feature set is genuinely broader in those specific areas. We build the connection differently, not bigger.
Common questions
Does ShiftCare already connect to families and coordinators?
Yes, through ShiftCare Connect and its Family Portal. But the mechanism is different from Clearline Connect. ShiftCare's own site describes the provider inviting a family member, plan manager or coordinator, who then creates a login at a separate address, family.shiftcare.com, giving them a view into that provider's own ShiftCare account. It is the provider's account, extended outward at the provider's invitation, not a separate operating system the other party runs.
How is Clearline Connect different?
Each party runs their own app: the provider on Aura OS, the family on Compass, the coordinator on Pilot, the OT on Scrive. A Connect ID links two accounts around one participant, and both sides confirm the connection, not just the provider granting a guest a view into their own system. Nobody is a guest inside someone else's software.
Does Aura OS interpret the SCHADS award like ShiftCare?
No. ShiftCare's own site lists SCHADS award interpretation as a feature. Aura OS does not calculate pay or interpret the award; it flags fatigue and rostering rule breaches and hands off hours to your payroll tool. If award-rate payroll is what you need today, that is a real difference in ShiftCare's favour.
Is Aura OS cheaper than ShiftCare?
ShiftCare publishes a tiered, per-seat pricing model on its own site; see their pricing page for current figures, since a number quoted here can go stale. Aura OS is priced by participant, not by seat: free for your first two participants, then A$290 to A$1,200 a month by band, ex GST.
See how Connect actually works.
Free for your first two participants. Each part of the care team runs their own app, connected with consent.