Aura OS by Clearline Health is the SIL provider platform built around the six audit pillars the NDIS Commission actually scores against. Shift logs, worker screening, incident reporting, restrictive practices, medication administration records, the one-click Commission audit PDF, and twelve Practice Standards policy templates with branded PDF downloads — all free for sole operators. Pro adds Hnry, Xero, plan-manager invoicing, and unlimited scale.
Supported Independent Living joins the NDIS Commission's list of registration-required supports from 1 July 2026. Participants with SIL funding in their plan will only be able to use their funding with providers who hold NDIS Commission registration against the SDA and High-Intensity Supports module.
The regulation is aimed at the same risk profile the Royal Commission flagged: people living in congregate care, often with restrictive practices in place, supported by workers the provider has screened and trained. It is not aimed at catching small operators — but small operators carry the same obligations as the large ones.
Two paths open up from here:
Aura OS is built for both. The compliance scaffolding is the same either way — the audit-trail, policy coverage, worker screening and incident record you need for registration is the same evidence a plan manager, family, or the Commission can ask for on any given Tuesday. The difference is the billing path: registered providers export a PACE claim CSV; unregistered providers export plan-manager invoice PDFs. Both ship as equal-priority features.
Aura OS scores audit-readiness across six pillars that mirror the structure of an NDIS Commission certification audit. Each pillar carries a weight; your score is the weighted average. A fresh organisation scores 90 (five empty pillars sit at 100, the policy-reviews pillar starts at 0 × 10% = 90 baseline). Every logged shift, supervision record, and reviewed policy moves the score.
Every support worker carries a current NDIS Worker Check clearance. Expired or missing clearances pull the pillar score down immediately.
First Aid, CPR, Manual Handling, Medication Administration, NDIS Worker Orientation Module. Each has its own expiry window tracked per worker.
Clinical and team-lead roles need monthly cadence; support workers quarterly. Aura OS weights manager roles 1.5x on the overdue calculation.
Every policy carries a review date. The Commission asks for the signed, dated review cycle — not just a policy on the wall.
Open incidents drag the score; the heavier weight reflects that live, uncontained incidents are what the Commission treats most seriously.
A restrictive practice unreported after 7 days triggers a 50-point pillar penalty. Unauthorised use is treated as a serious finding.
The NDIS Practice Standards are the framework the Commission audits against. They're grouped into Core, SDA, and High-Intensity modules. Every module in Aura OS maps to one or more standards, so the audit evidence is generated as a side-effect of running a shift — not a separate documentation job.
| Practice Standard | Aura OS module | Evidence produced |
|---|---|---|
| Rights and responsibilities Consent, dignity of risk |
Participant profile · About Me | Preferences, communication style, behaviours of concern, consent notes |
| Governance and operational management | PolicyDesk | 12 reviewed policies with dated review cycles + branded PDF export |
| Provision of supports | Shift logs · Progress notes | Every shift with geo check-in / check-out, Fair Work pattern warnings, handover acknowledgement |
| Provision of supports environment | Incidents · Restrictive practices | Environment-related incidents with Commission auto-flag, restrictive-practice register with 7-day reporting |
| Specialist support needs — SIL | Shift Brief · MAR | Pre-shift briefing including participant profile + meds + open incidents, medication administration records with S8 witness capture |
| Human resource management | WorkerCheck · Staff Onboarding · Supervision | NDIS Worker Check expiry tracking, five mandatory cert expiries, documented supervision cadence |
| Continuity of supports | Shift handover | Structured handover with acknowledgement, medication given, open incidents, messages to next worker |
| Incident management | Incidents module + audit log | NDIS Commission-reportable auto-flag, audit-log CSV export, 7-year retention |
The Commission Audit Report is a Pro-tier endpoint that fans out eight parallel reads across your organisation — compliance score, worker register, policy review register, open incidents, Commission-reportable incidents in the last 90 days, restrictive practices all-time — and renders the lot into a single branded PDF via the same engine that produces your policy downloads.
The audit report is not a substitute for the audit itself. It is the document you hand your certification body or internal quality officer so they can see the full state of the provider in one file, on one date, with everything traceable back to the audit log.
A fresh provider's audit PDF scores 90 out of 100 and lands in roughly six seconds. A six-month-old provider with live shift history, logged incidents and reviewed policies produces a substantially richer document — but the format is the same.
Every record in Aura OS writes to an immutable, dated audit log. Every export is CSV or PDF. Every cross-tenant data share needs explicit consent through Clearline Connect. The compliance evidence is the by-product of running the work, not a separate data-entry job.
Every shift logged with worker, participant, location, hours. The shift engine flags three Fair Work patterns — less than 10h rest between shifts, more than 12h single shift, more than 76h rolling fortnight — at creation time. Warnings never block the shift; they surface on the admin compliance scan.
Every incident evaluated against the NDIS Commission's reportability criteria at creation. Reportable incidents auto-tag and surface on the admin dashboard. 24-hour notification deadline countdown. Audit-log integrated.
NDIS Worker Check number, expiry date, and supporting documents. Email alerts at 30, 14, and 7 days before expiry. Five mandatory cert types (First Aid, CPR, Manual Handling, Medication, NDIS Worker Orientation) tracked per worker with their own expiries.
Complaints, incidents, worker screening, continuity of supports, medication administration, behaviour support, safeguarding, rights, risk management, workforce management, governance, privacy. Each template is pre-aligned to the NDIS Practice Standards. Branded PDF exports with your ABN and logo are free for everyone.
Prescription list, per-dose events, S4/S8 controlled-substance witness capture, PRN handling with recent-admin counts, refused / missed / withheld statuses with mandatory reason fields. Due-meds view expands the schedule across any time window.
Every authorised or unauthorised restrictive practice recorded with type, reason, duration, and a 7-day reporting window to the Commission. Overdue-unreported events pull the pillar score down. Authorisation evidence attached per event.
Structured handover with acknowledgement, medications given, open incidents, messages to next worker. Geo-attested check-in / check-out evidences worker attendance against the house location. Both free on every plan.
Sole traders: on shift sign-off, the invoice pushes into your connected Hnry account. Hnry handles your income tax, GST, Medicare, and super automatically. Net pay lands in your bank. No BAS, no lodgement.
Two-way sync of invoices and contacts with your Xero account via the official API. Every new plan-manager invoice appears in Xero ready for reconciliation. Works alongside the PACE CSV export for registered providers.
Registered providers export a 16-column PACE claim CSV for the NDIA portal. Unregistered providers export branded tax-invoice PDFs with plan-manager address, line items, and bank footer. Both paths fire on shift sign-off.
One screen for the support worker at shift start: participant profile, last worker's handover, today's medications, open incidents, recent progress notes. Pulls from six modules in one round-trip. Full-screen takeover on sign-in.
Built first for the operators who run fewer than twenty houses and don't have an in-house compliance manager. The NDIS Commission doesn't care whether your provider has one participant or two hundred — the same Practice Standards apply. What changes is how much of the evidence you can produce without software.
Aura OS is a good fit if you tick at least one of these:
Aura OS is not the right fit for: single-participant family-run arrangements (try Compass), occupational therapists drafting assessments (try Scrive), or organisations above fifty houses with dedicated compliance staff and custom enterprise software needs.
The Free plan is not a trial and not a teaser. It is a real product covering everything a sole operator needs to pass an NDIS Commission SIL registration audit: the Commission audit PDF, all six compliance pillars, branded policy downloads, medication administration records with S4 / S8 witness capture, shift handover, geo check-in, Fair Work warnings, incident reporting, restrictive practices register. Tier limits: up to 5 participants, 3 workers, 2 houses — tuned for a sole operator running a few clients.
Pro is AUD $49 per month, GST inclusive. It unlocks unlimited houses, workers and participants — plus the integrations that matter once you're billing serious volume or collaborating across the NDIS ecosystem: Hnry integration for sole-trader auto-tax, Xero integration for two-way invoice sync, plan-manager invoice PDFs, PACE claim CSV export for registered providers, and cross-tenant Connect messaging with Compass families and Scrive OTs.
A seven-day Pro trial starts automatically on sign-up with no card required. When the trial ends, the account drops back to Free — every feature above stays available. Your data stays either way.
Payment via Stripe. Australian BECS Direct Debit and card both supported. Valid tax invoice generated per billing cycle. Cancel from the customer portal at any time; the plan stays Pro until the end of the billing period.
From 1 July 2026, NDIS participants with Supported Independent Living (SIL) funding in their plan must receive their SIL supports from an NDIS Commission registered provider. Unregistered providers can continue to deliver other NDIS supports, but SIL specifically falls inside the new registration-required category.
Plan-managed and agency-managed SIL participants will only be able to direct their funding to registered providers. Self-managed participants retain more flexibility but the Commission is expected to review that over time.
A SIL registration audit assesses the provider against the NDIS Practice Standards across six compliance pillars: worker screening (20%), training currency (15%), supervision cadence (15%), policy reviews (10%), incidents (25%), and restrictive practices reporting (15%).
The audit is document-heavy — the Commission wants evidence, dated and stored. A reviewed policy in a drawer is not evidence; a dated review record plus the signed policy is. Aura OS produces that evidence as a by-product of running the work.
Yes. Whether you are registering by 1 July 2026 or staying unregistered and billing via plan managers, you still need shift logs, incident records, medication administration records, and policy evidence. The NDIS Commission can review an unregistered provider if a complaint or notifiable incident arises.
Aura OS covers both paths. The invoice PDF export is for unregistered providers billing plan managers; the PACE claim CSV is for registered providers submitting through the NDIA portal. Both are equal-priority features.
Aura OS Free covers everything a sole operator needs to pass an NDIS Commission audit — the Commission audit PDF, branded policy downloads, MAR with S4/S8 witness capture, shift handover, geo check-in, Fair Work warnings, incident reporting, restrictive practices register. Tier limits: 5 participants, 3 workers, 2 houses.
Pro is AUD $49 per month, GST inclusive. It adds unlimited scale, Hnry integration for sole-trader auto-tax, Xero integration, plan-manager invoice PDFs, PACE claim CSV export, and cross-tenant Connect messaging. A seven-day trial starts automatically, no credit card required — the account drops back to Free when it ends.
Every module in Aura OS feeds one or more of the NDIS Practice Standards. Shift logs populate the Provision of Supports standard. WorkerCheck evidences Human Resource Management. Incidents plus restrictive practices cover Risk Management and Human Rights. PolicyDesk ships 12 templates aligned to the Governance standard. The Commission audit report PDF stitches all of this into one branded document.
There is a full mapping table higher up this page under "Practice Standards mapping".
A straightforward SIL provider registration typically runs 10 to 16 weeks from lodgement to certificate. The audit itself is a one to two day engagement with a Commission-approved auditor.
Preparation — closing gaps in policy, worker screening, supervision records — is usually the longer piece. Start at least three months ahead of when you need to be operating under registration. For the 1 July 2026 deadline, that means lodging by March 2026 at the latest.
Yes. Aura OS is a progressive web app — install on iPhone or Android home screen, works offline for cached records, writes queue and sync when the connection returns. The interface is designed around the shift — a worker arriving at a house can start a shift, log a note, record a medication, and check out in under a minute.
A native Capacitor wrap for the worker side of Aura OS is scheduled for mid-2026.
Yes. Every module exports to CSV and the audit log is downloadable as a signed, dated export. Shift logs, participant records, incidents, policy review evidence — all leave in formats your next system can accept. Your data belongs to you.
Australian infrastructure. The database is hosted in Supabase Sydney (ap-southeast-2). The API runs on Railway Singapore with a roughly 95ms round-trip to Sydney. File storage sits on Cloudflare R2 in the APAC region. No data routes through US regions.
Three fields on every participant record — behaviour support notes, triggers, related medical detail — are encrypted at rest with pgcrypto field-level encryption. See the privacy policy for detail.
Yes to both on the Pro plan. Xero: official API, two-way sync of invoices and contacts. Hnry: for sole traders, every shift sign-off pushes an invoice into your Hnry account; Hnry handles income tax, GST, Medicare and super automatically and pays net into your bank. MYOB is on the backlog — email us if you need it.
On Free, the invoice PDF export still produces a valid tax invoice your accounting software can file against, and CSV exports of billing rows are available for manual import.
Free for sole operators (2 houses, 3 workers, 5 participants) with every audit-ready feature included — Commission PDF, MAR, shift handover, Fair Work scan, branded policy PDFs. Pro ($49/month) unlocks unlimited scale plus Hnry + Xero, invoice PDFs, PACE CSV, cross-tenant Connect. 7-day Pro trial on signup — no card, no reminder emails, drops back to Free when the trial ends.