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What's a shift really like?

We're building an app for support workers, and we'd rather build it around your actual shift than our guesses. No right answers, the messy truth is exactly what we need.

Everything here is about your work and your tools, never about the people you support. Please don't include anyone's name or details in the text boxes.

Quick context
Where do you mostly work?
SIL or group-home shifts
Community or in-home supports
A mix of both
How long have you been doing support work?
Under a year
1 to 3 years
3 to 10 years
10+ years
Your LAST shift, specifically
How did you find out what you were walking into?
Not how it's supposed to work, how it actually went last shift.
A verbal handover from the outgoing worker
Written handover or shift notes in an app
The paper communication book
The group chat
Honestly? Walked in with nothing and worked it out
On that shift, when did you write your notes?
As things happened, during the shift
In a quiet moment near the end
In a rush at the very end
After clocking off, in my own time
The next day, or later
On what?
My own phone
House tablet or computer
Paper first, typed later
The tools, honestly
Where does each of these actually happen at your work?
"Paper", "verbal only" and "the group chat" are real answers, no judgement, we just need the truth.
Be honest, how much of the real story of a shift ends up in the group chat instead of the official notes?
Not much, the notes carry it
A fair bit lives in the chat
The chat basically IS the real record
The notes themselves
How long does your end-of-shift documentation usually take?
Under 5 min
5 to 15 min
15 to 30 min
30+ min
And is that time paid?
It fits within the paid shift
It partly runs past the end
It's mostly my own unpaid time
Have you ever dictated a note, or sent a voice memo instead of typing?
Actual behaviour, not whether you'd like to.
Regularly, voice is easier than typing
Tried it a few times
Never for work, but I send voice memos to mates
Never, I prefer typing
What stops your notes being richer than they are? (Up to two.)
✓No time, the shift doesn't stop for notes
✓Typing much on a phone is painful
✓Not sure what's actually worth writing
✓The forms/templates are too long
✓Feels like nobody reads them anyway
✓Worried about writing the wrong thing
0 of 2 selected
The hard paperwork
Your last incident report, how long did it take, start to finish?
About 10 minutes
Half an hour
An hour or more
Haven't had to do one
I'll be honest, I've put one off before
How are medications recorded where you work?
Paper MAR chart
In an app
A mix of paper and app
Photos in the group chat
I don't handle meds
If the app you open at the START of a shift could show you just ONE thing, what should it be?
This one question shapes our whole shift-brief screen. Choose what YOU'D want.
Who this person is + what matters to them today
What happened last shift
Meds due, and when
Risks, and exactly what to do if things escalate
My tasks for this shift
Last one, what would make you QUIETLY STOP using a work app, even a good one? (Up to two.)
✓It feels like it's tracking or watching me
✓Slow, or crashes on my phone
✓Making me log in over and over
✓Doesn't work when there's no reception
✓Adds steps to my day without giving anything back
0 of 2 selected

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