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Running SDA homes across too many apps?

We're building an Australian platform that joins the property side and the care side of SDA in one place. Before we assume anything about your world, we'd rather hear how it actually is.

Everything here is about your systems and your working day, never about participants or anyone's personal details.

First, so the questions fit
Which best describes your organisation?
SDA + SIL, we manage dwellings and deliver the supports in them
SDA only, we manage the dwellings; another provider runs supports
SIL, we deliver supports in SDA homes owned by others
Something else
How many dwellings / homes?
1 to 2
3 to 9
10 to 29
30+
And your seat?
Owner / director
Ops / house manager
Admin / finance
Other
Yesterday, specifically
What was the FIRST work thing you dealt with yesterday morning?
Not a typical day, the actual one. First thing that grabbed you.
An overnight incident report
A staffing gap or roster problem
A maintenance or property issue
A family or guardian message
Claims, billing or rent-contribution admin
Something else
By lunchtime yesterday, how many different systems had you touched? (Apps, portals, spreadsheets, paper, all count.)
1 to 2
3 to 4
5 to 7
8+, honestly, lost count
Your systems, honestly
For each of these, what actually runs it today?
Tap one per row. "Spreadsheet" and "email & paper" are real answers, most providers have plenty of both.
Be honest, how much of the real coordination happens on WhatsApp or text messages?
Rarely, it mostly lives in the systems
A fair bit, alongside the systems
It's load-bearing, the group chat basically runs the show
Time & money, rough is fine
When an SDA room goes vacant, how long does it usually take to fill?
Under a month
1 to 3 months
3 to 6 months
6+ months
Haven't had one yet
Roughly what does one vacant room cost you per month?
Under $2k
$2 to 5k
$5 to 10k
$10k+
Couldn't say
Hours per week your org spends on NDIS claims + rent-contribution admin?
Under 3
3 to 8
8 to 20
20+
Your last audit or registration renewal, how many days of someone's time did the evidence-gathering take?
A day or two
About a week
Several weeks
Don't get me started
What have you ALREADY tried to fix the mess? (Everything that applies.)
What you've actually spent time or money on tells us more than any wishlist.
✓Bought software that didn't stick
✓Built our own spreadsheets or tools
✓Hired extra admin help
✓Paid a consultant
✓Nothing yet, living with it
If one platform did it all
What would it have to nail FIRST to win you over?
Pick one, the thing that would actually make you switch.
One record per participant that everyone works from
Workers, coordinators, therapists, family, same story, right permissions.
Notes entered once, flowing everywhere they're needed
A shift note feeds the handover, the incident report, the audit trail.
Audit-ready evidence as a by-product of daily work
Registration prep becomes printing, not archaeology.
Claiming & rent contributions that just work
Delivered supports become clean claims, without the spreadsheet in between.
The property side and the care side finally together
Dwellings, vacancies, maintenance and the people, one view.
And what would STOP you switching, even if you loved it? (Up to two.)
✓Moving our existing data
✓Retraining the team
✓Price
✓Trusting a newer provider with our records
✓Must work offline / in poor coverage
✓Our data staying in Australia
0 of 2 selected

Thank you, this genuinely shapes what we build

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