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You're the one holding it all together

We're building a free app for families who coordinate care for someone they love. Before we build another thing you have to manage, we'd rather understand the job you're already doing.

Everything here is about the coordination work you do, never about your family member themselves. Please keep names and personal details out of the text boxes; the story matters, not the identity.

Quick context
Who are you in this?
A parent
A sibling
A guardian or nominee
Other family or kin
How long have you been navigating the NDIS?
Under a year
1 to 3 years
3 to 7 years
Since the start
How many different providers and services are in the picture right now? (Support workers, therapists, coordinators, day programs, all of it.)
1 to 2
3 to 5
6 to 9
10+
The job nobody hired you for
In a normal week, how many hours go on care admin, calls, emails, paperwork, chasing people up?
Under 2
2 to 5
5 to 10
10+
What was the LAST thing you had to chase up?
The most recent one, whatever it actually was.
An appointment or booking
An invoice, claim or payment
A report from a therapist or provider
A roster or worker change
A plan or NDIS question
Something that went wrong
Do you keep your own system for all of it?
Nearly every family does. Whatever yours is, it counts.
A physical binder or folder
Digital folders and saved emails
A spreadsheet
The notes app and phone photos
Mostly my head
Staying in the loop
After a support shift or a service visit, how do you usually find out how it went?
The worker tells me at changeover
A communication book
An app or portal
Only if I ask
Honestly, I usually don't find out
In the past year, how many times have you told your person's full story from scratch, history, needs, what works, what doesn't, to someone new?
None
1 to 2
3 to 5
More than I can count
How do you mostly deal with each of these?
Tap one per row, whatever's closest to reality.
The hard what-if
If you were suddenly out of action for two weeks, hospital, anything, how much of what you carry in your head is written down somewhere another person could actually find it?
A gentle question with a heavy answer, we know. It's the one that matters most.
Most of it, someone could step in
Some of it, but they'd struggle
Almost none, it's all in my head
Where does the NDIS plan itself live, day to day?
The binder or a printed copy
A PDF in my emails, somewhere
The NDIS portal
The plan manager or coordinator has it
Good question
Your last plan review, what was pulling the evidence together like? (Reports, progress notes, letters.)
Fine, I had it all ready
A few stressful days
Weeks of chasing people for reports
Haven't been through one yet
What would actually help
If a free app could take ONE thing off your plate first, which one?
Seeing how shifts and services went, without having to ask
One place for every document and report
Appointments and who's-doing-what, one calendar
Never having to tell the full story from scratch again
Plan and budget tracking I can actually read
Imagine your person's providers could share their record between them, the OT sees what the support team sees, and so on. What would you need, to feel okay about that?
There's no right answer here, this literally shapes how we build consent.
I approve every single share, every time
I can see exactly who saw what, and when
I can switch it off any time, instantly
All three of those, or no deal
Honestly, I'd rather they didn't share at all
And what would stop you using an app like this, even a good one? (Up to two.)
✓Worry about who can see the information
✓Our information stored outside Australia
✓It becomes one more thing I have to keep updated
✓Too complicated to learn on top of everything
✓The providers won't actually use their end
0 of 2 selected

Thank you, truly

The coordination you do is mostly invisible. This helps us see it, and build for it. Here's what you told us; nothing has been sent until you choose.

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The email button opens your own mail app with everything pre-filled, read it, edit it, then send. If you'd like to see what we build from this, say so in the email.