Your admin hasn't assigned you to any participants yet Without an assignment you can't load shifts, log doses, record incidents, or write progress notes. Ask your admin to open Staff → Assignments and pick the participants you'll work with. Once they save, sign out and back in to see your roster.

Dashboard

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Compliance overview

Log your first shift to start tracking.

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Participants

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Roster

Handover

📋

ExampleThe one screen your worker opens at shift start

Everything needed for a safe, compliant shift in one view: participant "about me", last worker's handover, today's medications, open incidents, and recent progress notes. You're seeing example data — sign in to load real participant data.

Inbox

Conversations with families via Clearline Connect. Open a participant to start a new thread.

Incidents

Participants

Journal

One place to write what happened. Entries attach to the right shift automatically, and the next worker's shift brief pulls a live AI summary from them — you still file your own handover at sign-off.

Staff

PolicyDesk

35 NDIS-aligned policy templates covering all 22 outcomes of the 2025 Core Module + the Behaviour Support and HIDPA supplementary modules + standalone Code of Conduct, Bullying & Harassment, Conflict of Interest, Drug & Alcohol, Whistleblower and Document Control policies + Child Protection (Child Safe Standards) for any participant under 18, plus a customisable participant Service Agreement template. Customise your branding below and download personalised PDFs. The "SIL blocker" pills mark the outcomes the NQSC most often rejects SIL applications on without strong written evidence.

Customise your policies

Add your organisation details and logo. These will appear on every policy you download.

Audit Evidence

For an auditor walk-up: pick a participant, pick a day, optionally narrow to one Practice Standard. We pull every shift, note, incident, handover, supervision record, worker screening status (as-of that date), and policy in effect.

Commission Audit Report

One-click PDF snapshot of your six-pillar compliance score for the 1 July 2026 SIL audit. Includes worker register, policy reviews, incidents and restrictive-practice register. Free on every plan · new data reflected within seconds.

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Pick a participant + date above and hit "Show evidence".

Funding Integrity

Estimated under- and over-claims from reconciling delivered support against what's been claimed. Advisory only — every dollar figure is an estimate. Review and verify against PACE before you claim or adjust. Clearline never claims on your behalf.

Claim Pre-flight

Check your draft (un-batched) claims for a period against the NDIS price guide, the participant's funded plan, and PACE rules — before you submit, to catch the classes PACE auto-rejects. Advisory: "review" items are ones the checker can't judge — a human must confirm them. Verify before you claim.

Reports

Participant activity report

PDF of everything done for one participant in a chosen window — shifts, incidents, medications administered, and progress notes. Useful for family handovers, plan reviews, or auditor file requests.

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Pay period summary by worker

Totals shifts, hours, and kilometres per worker over a date range. Useful for fortnightly payroll runs, reconciling timesheets, or spotting under/over-hours before sign-off. Bulk-entered shifts are flagged so you can sanity-check them before paying.

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Monthly compliance summary

Shift handover activity

What the outgoing worker wrote for the incoming worker. Pending means no acknowledgement yet. Overdue means past the next shift start. Admin view — this feed covers every participant in your org.

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Fair Work warnings

Shift-pattern rule breaches from the scan: min rest 10h, max single shift 12h, max fortnight 76h. Acknowledge with a note when the breach is real but handled (e.g. employee signed variation). Acks are visible here only — for an audit-trail the acknowledgement also needs a formal policy on file.

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Medication administration — attention feed

Medication events that need clinical review. Admin view — scan for patterns across participants, not just the one house.

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Billing & Claims

Medication Administration

Today’s medication chart

Active prescriptions

Settings

Profile

Get the app

Same account, same data — installed natively for proper push notifications, faster load, and home-screen launch.

Get it on Google Play Download on the App Store

Plan

Current plan: Free

Every feature is included.

How you operate

Solo mode hides team-management UI and pre-fills your own worker record. Switching team → solo only works when you have exactly one worker (you).

Team mode
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Covering a shift yourself?

Switch to worker view when you’re about to cover a shift. Roster moves to the top, admin modules hide. The flag clears when you close the tab or sign out. Your actual permissions don’t change — this only affects what you see.

Team

Invite support workers to the app and choose which participants they can see. Workers only see their assigned participants — no billing, reports, or admin screens.

Workers

Pending invites

Connect

Families, Support Coordinators and OT practices — one list. Share your Connect code, or add a connection by email.

Your Connect code

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Activity log

Every Connect link change and cross-product data read, with export. (A4: moved here from its own nav item.)

NDIS provider registration

Your 10-digit NDIS Commission provider registration number. Populates the RegistrationNumber column on every PACE bulk-claim CSV row. Required before your first claim batch.

Invoice bank details

Appears on every plan-manager invoice PDF under "Payment details". Only needed if you bill unregistered — registered providers lodging via PACE skip this.

6 digits, format 000-000
Exactly as shown on your bank statement

Invoice logo

Embedded top-right of every invoice PDF sent to plan managers. PNG, JPEG or WebP, max 2 MB, renders inside a 120×50px box. Clear to remove.

Audit log export

Download a CSV of everything your org has done — creates, updates, soft-deletes, role changes. Admin only. Defaults to the last 30 days.

Account

Not signed in

Delete your account permanently. This cancels any active Pro subscription and removes your account and personal details from Clearline Health. What gets kept and why →

Data

Install Aura OS
Add it to your home screen. Opens like any other app.

Install Aura OS

Add Aura OS to your home screen so it opens like any other app:

1
Tap the Share button at the bottom of Safari
2
Scroll down and tap "Add to Home Screen"
3
Tap "Add" in the top right

What does "install" mean?

Right now you're using Aura OS in a web browser. Installing saves it to your home screen as an app icon — no download, no App Store.

Tap that icon any time to open Aura OS directly — like any other app.

Behaviour Support Plan